Issued February 1, 2021, at 5:00 p.m. CST

Dear Friendship Village of South Hills Residents, Family Members, and Team Members,

Lifespace Communities, Inc. (“Lifespace”) and Friendship Village of South Hills are taking a very measured and cautious approach in reopening community services and amenities. We continue to carefully monitor and evaluate all county, state and federal activity and recommendations regarding the reopening of our communities. Beginning this week, the Assisted Living and Memory Care building will reopen to visitors.

Visitation Schedule

Visits in the Assisted Living and Memory Care building will be offered by appointment only at various times throughout the week.

Scheduling a Visit

Visits with Assisted Living & Memory Care Residents are by appointment only. Please contact Alex Barndollar, to schedule your visit. Appointments can be made Monday- Friday 8:30am-4p by calling 724-941-0212 or sending an email to:

Residents are permitted to have two visitors at a time and visits will be limited to 30 minutes with time in between for sanitation. We will limit the number of visits per resident until every resident has had a visit.

Visitation Areas

All visits will occur in the café.  A team member from the Lifestyle department will sanitize the area before and after each visitor. The team members in the Lifestyle department have been trained on proper infection control procedures. We ask that all scheduled visitors remain in their vehicle or outside until our team is ready for your visit.  A Lifestyles team member will notify each visitor by phone when the area is sanitized and ready.

Residents Eligible for Visitors

Residents must be healthy and not in isolation to participate in a face-to-face visit. If necessary, transportation to visits will be provided for residents by a team member.

Assisted Living and Memory Care visitors must follow and pass our screening protocols upon entering the community, including submitting to a temperature check. Residents and visitors are required to wear face masks covering their mouths and noses for the entire visit.  Hand hygiene must be completed by all visitors upon entering and exiting the community. Social distancing must be maintained and visitors must remain at least six feet from the resident throughout the entire visit. A community team member will accompany all visitors to the designated location and remain in the visitation area at all time. Exchange of materials (e.g. gifts, clothing, etc.), must be done through a community team member.

Future Openings

As we continue to carefully monitor and evaluate all county, state and federal activity related to this pandemic, we have started to open various areas of the community. We will evaluate the effectiveness of our safety protocols before re-opening any additional areas.  Our goal is to confidently open all areas of the community for everyone and we will continue an abundance of caution as we return to “the new normal” operations of our community.

If we are made aware of any confirmed cases of COVID-19 in the Assisted Living and Memory Care community, visitation will be stopped immediately to protect the wellbeing of our residents and team members.

Thank you again for your continued patience and support.

Thank you,

Jessica Ciancio

Director of Assisted Living & Memory Care